Help, Stuck in Pottermore's Diagon Alley, Chapter 5 Moment 1

Are you stuck in Pottermore’s Diagon Alley? As more and more people are getting in to experience Pottermore these last couple of days and with many more on the way (Pottermore Insider has announced today, Sept 8th 2011, that they will be mailing out Welcome emails every day now for the foreseeable future) there seems to be a general consensus that the first moment within a chapter people are getting stuck in and in return giving newbie students the most fits is the “Arriving at Diagon Alley” moment in Chapter 5.

I always advocate trying everything you can first to get through this Chapter 5 section before reading more of this post. Over at the Pottermore Fan Forum many people have posted comments that they have spent more than an hour trying to get past this moment. When I heard times like these I thought it was time to add some clarity  on what to do  so you can enter Gringotts Wizarding Bank as soon as possible so you can start filling your shopping list.

So what exactly are the problems with this moment in Chapter 5?  There are basically two areas of frustration: finding the shopping list and finding a way to get into Gringotts. I will address both of these points separately.

Finding the Shopping List: this is not really that difficult. Finding it is easy, so where is the Pottermore Shopping List after all?  Well,  people are commenting that the Shopping List can’t be found because certain browsers have been known to cut off the bottom part of the screen, the part where the Pottermore Shopping List is hidden. The latest Internet Explorer browser has been cited as one possible conflict. The easy  solution would be to download another browser of course, perhaps Firefox or Chrome.

For those that are not browser challenged but have at their disposal the correct viewing software such as Firefox then finding the Shopping list is easy, just zoom in once and look down on the street in front of you for a small looking pamphlet. Click on it, and you got your list of goodies.

Moving along into the Gringotts is a little confusing. I believe the way to solve this is to first read the new material article about Muggle clothing  from J.K. Rowling. This will trigger the next event while also satisfying those interested in the Pottermore back story.  The clickable house I believe is also the 4th one in and it will be outlined in purple.

2. How do I get into Gringotts? once you read the back story about the appropriate Wizard’s clothes you can easily move your mouse over the top window on the left, three houses down from the very front position (this trigger will look like a stain glass window somewhat with bright rays of light being emitted from it. This in return will make the Gringotts door clickable so you can enter through.

Just double zoom and click on the door and your in Gringotts. It’s that simple. Now your off to shop freely at Diagon Alley without all the delays. Enjoy!

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193 comments… add one

  • Meg September 9, 2011, 10:18 am

    This doesn’t work, I really have tried everything…

    Reply
    • Griffin July 19, 2012, 3:16 pm

      it works.

      Reply
      • Kris August 3, 2012, 1:31 am

        No it doesn’t I tried both firefox and chrome. Doesn’t work. And now my computer is running slower from all the installing and uninstalling of useless junk that didn’t even work.

        Reply
        • Paige August 3, 2012, 2:15 pm

          you need to use the arrow up key to zoom
          have you tried that?

          Reply
        • Janee December 7, 2012, 7:05 pm

          if the arrow keys don’t work use the letter “a” as the zoom. it works on chrome. don’t worry i tried using chrome and firefox with the arrow keys but it doesn’t work.

          Reply
          • BloodNight February 1, 2013, 12:04 am

            that didn’t work for me :/

          • Jordan March 11, 2013, 8:22 pm

            I can not zoom using arrow or “a” in chrome. I can not find the list either. I don’t know what else to do. Can anyone help me?

    • Rachel November 24, 2012, 6:27 pm

      same, i also cant zoom in on chapter 5 moment 1, which i find weird…

      Reply
      • Rawrrsie March 17, 2013, 4:36 pm

        If the a key or up arrow does not work, double click. This is the only one that works in Chrome for me as of today.

        Reply
        • OakDraconis23729 (Pottermore name) April 9, 2013, 8:04 pm

          It really does work! I was able ot use my arrow key until I got to that moment. Thank you so much!!!!!

          Reply
        • GoldQuill6769 May 4, 2013, 5:03 am

          This worked for me as of today!

          Reply
        • PotterPrincess77 May 10, 2013, 9:05 am

          His helped me so much! Thanks @Rachel :)

          Reply
      • Idaid June 2, 2013, 7:13 am

        THANK YOU THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

        Reply
      • TaylorG July 24, 2013, 3:01 pm

        I read this and did it and it worked XD thanks!!!

        Reply
  • Jennifer September 10, 2011, 12:32 am

    Hi I thought I’d share what i found. It turns out that I had already done that. I just couldn’t get past the bank itself on the page where it says ‘Your account is now ready’. Turns out yo have to DRAG the key into the look. I spent ages clicking around the page before I figured it out. Hope it helps : )

    Reply
    • Ashlyn September 12, 2011, 2:02 pm

      Thank you soooo much! That was exactly my problem!

      Reply
    • Emily September 12, 2011, 5:42 pm

      OH MY GOD, thank you!

      Reply
    • Marie September 27, 2011, 12:04 am

      That helped so much!! Thanks I was getting so frustrated!

      Reply
    • JIM KRAMER September 28, 2011, 11:09 pm

      THANK YOU!!! WHY DOES IT HAVE TO BE SO COMPLICATED???

      Reply
    • MistBronze187 (pottermore user name) October 19, 2011, 1:16 pm

      Thanks!

      Ive been clicking for hours and hours and finally I found out what to do!

      Thansk again!

      Reply
    • Jeannine April 18, 2012, 2:26 pm

      Thank you Jennifer! I have been going crazy trying to figure that out!!!

      Reply
    • becca April 26, 2012, 3:48 am

      where did you find the bloody key???

      Reply
    • becca April 26, 2012, 3:51 am

      oh my freak! i realized what key you were talking about!!! IT WORKED!!!!!!! thank you so much!!!

      Reply
    • idona April 29, 2012, 2:29 am

      thanks so much :)

      Reply
    • Tejaswi July 23, 2012, 11:23 pm

      I still dont know how to unlock my account. Where exactly am i supposed to drag the key to? Help!

      Reply
    • Trang November 24, 2012, 10:51 pm

      I had the shopping list and opened my vault but I can’t enter to any shop.What I need to do now???

      Reply
    • WolfsbaneDust16599 December 28, 2012, 5:41 pm

      Would some be the nicest person ever and get me to chapter 7 on potter more please?

      Reply
    • Jess G January 28, 2013, 2:55 pm

      Thank you! Thank you! Thank you! I was about to go crazy trying to get into Gringotts. Most helpful response yet.

      Reply
    • Zee April 24, 2013, 7:22 am

      Thank youu! Though I keep dragging the key to the lock but it just keeps bouncing back when I leave it. Nothing happens!!! :( can you please help?

      Reply
  • Jackie September 10, 2011, 2:54 pm

    I’m in gringotts but theres nothing in my vault and it wont let me move forward. I really dont know what to do

    Reply
    • Aubrey September 27, 2011, 8:59 pm

      ME EITHER

      Reply
    • hayley December 3, 2012, 1:47 am

      How do I get to Gingott, thanks

      Reply
  • Donna September 11, 2011, 4:33 am

    I’ve opened my vault in gringotts, but I still have 0 Galleons so cannot buy anything, very frustrating! Even worse that there is no one to contact for help, everything just refers back to the help page…which doesn’t help!

    Reply
    • Becky October 3, 2011, 5:35 pm

      I have the exact same problem! So frustrating! Have you found a way past it yet?

      Reply
    • holliee April 30, 2012, 7:38 pm

      have you realised what to do yet? i am in the same situation

      Reply
  • James September 12, 2011, 9:35 am

    I cant get passed Chpt 7 on Pottermore.

    I got sorted into Gryffindor and then I found chapter 8 is locked and I cant go to my common room.

    There is noone able to help which is frustrating.

    Reply
    • michael September 25, 2011, 5:35 am

      could you tell me how to get past chapter 5 because ive finished getting my wand and chapter 6 is locked could you help me please!

      Reply
      • Jackie April 15, 2012, 10:10 am

        Have you figured this problem out yet? I can’t understand what I’m doing wrong, I’ve bought everything on the list but the farthest I can get is Ollivanders! Help?

        Reply
    • Pratham September 28, 2011, 2:09 pm

      same problem here :/ im really frustrated and angry at these people.. :/

      Reply
    • Carissa September 28, 2011, 9:17 pm

      Same here. I was sorted into Gryffindor and am locked out too. Idk what to do.

      Reply
  • Em September 13, 2011, 6:34 pm

    This doesn’t help me. I’ve now found my shopping list four times, but I still don’t know how to get into freakin Gringotts.

    Reply
    • Alysa September 30, 2011, 3:59 pm

      SAME. IT’S KILLING ME. IT SAYS I HAVE MY SHOPPING LIST IN MY TRUNK AND I’VE TRIED CLICKING GRINGOTTS AND EVERYTHING BUT NOTHING IS WORKING. OMQ SOMEONE PLEASE HELP ME.

      Reply
      • Hermione November 6, 2012, 12:21 pm

        you click on gringotts and it takes you forward one time and on the floor you’ll find a piece of parchment click on it and click on the gringotts front door then it will take you to gringotts and you have to drag the key to the lock.

        BUT I KEEP DOING THAT AND THE KEY BOUNCES OFF!!!!!! HELP!!!!!

        Reply
        • Ginny March 24, 2013, 5:29 am

          How can you drag if you are using an iPad

          Reply
    • Morgy October 10, 2011, 11:03 am

      Same! I found the shopping list, I clicked the house and still cannot get in to bloody gringotts!

      Reply
      • Gabbi April 15, 2012, 7:26 pm

        Really? I can’t even find the bloody list…..

        Reply
        • Morgan March 13, 2013, 6:03 pm

          What!? A month and two days and if nobody can resolve this problem it will have been at least a year! AUGH!!

          Reply
        • Morgan March 13, 2013, 6:09 pm

          Ooh I found out how to get it! I clicked a few times (quickly) and then it zoomed in and the list was there, waiting for me to collect! :D

          Reply
    • Ria August 5, 2012, 8:54 pm

      after I collect the list, I click the next chapter arrow and it said ‘your bank account is ready’.
      I found the list at the person’s feet because they won’t go away even though I have double click the page-.- took me 3 months to figure this out -.-.-.-.-

      Reply
  • michelle September 13, 2011, 9:11 pm

    Doesnt work

    Reply
  • angela September 14, 2011, 11:29 pm

    This is really frustrating…. i tried everything… i have the list…i read the clothing thing… the building is “shining” like they said and I still cant get into Gringots… the door wont open.. it’s been two days and still wont open… What’s even worst is that nobody seems to know what to do… I’m very dissappointed now… the experience had been good so far… but right now I think we should have a better support system…

    Reply
    • Gina September 28, 2011, 2:48 am

      same with me.. let me know if you figure it out….

      Reply
      • Sammiiie September 29, 2011, 3:45 pm

        Me too! I got my Account on Tuesday and I havent been able to get in since then!

        Reply
    • katie October 4, 2011, 8:09 pm

      It looks like a lot of people are having that problem. I have been looking literally everywhere for some way to let Pottermore know that that specifically is a problem, but I can’t find anything at all. So if anyone can find some way of writing about it specifically to Pottermore support, by all means let me know. Until then, we have to wait for them to figure it out

      Reply
    • Jacen April 19, 2012, 8:55 pm

      I grabbed the list, clicked on the clothing shop, then clicked on the right door of gringotts and it let me in; try that

      Reply
    • chris L April 23, 2012, 7:39 pm

      here here I am all for a better support. I have tried loads of pottermore help site’s but in the end gave up.

      Reply
  • Katy September 15, 2011, 11:50 am

    VERY FRUSTRATED… I am almost completely blind and i have tried zooming in on the ground to find this list and all I see is larger bottoms of people’s robes and cobblestone and then the bottom of the screen fades to black. What am I missing? I know several people have answered these questions before, but I would REALLY appreciate more help.

    Thanks

    Reply
    • Kendra April 20, 2012, 5:47 am

      Dear Katy,
      The list is not purple, but cream coloured, like a typical piece of parchment. Have you tried using the up and down arrows????

      Kendra

      Reply
    • Kim December 15, 2012, 12:09 am

      Hey, I had the same problem, but I think I figured it out. On Google Chrome: In the back Daigon Alley shows another road back there. Do u see the hay like thing at the bottom of the white wizard? If so do you see the little cream thing with a red dot? if so click there a couple of times, for me it moved the wizards to the sides and picked up the list. I hope this helps! :) Good Luck!

      Reply
      • Kaitlin February 21, 2013, 9:27 pm

        THANK YOU SOOOOO MUCH.

        Reply
  • Jessica September 19, 2011, 11:48 am

    I cant even get the list :(
    I have Google chrome installed and I think im having the problem that alot are having where the screen doesn’t show it, believe me I have tried clicking literally everywhere and i found the clothing thing…. Can anyone help me please??
    I know it is supposed to be purple coloured but i can only see stones :(
    HELP?
    Please?

    Reply
  • angelaa September 21, 2011, 4:40 am

    guys it didnt give me any money when i opened my gringotts acount! so i cant do anything!!!!
    please help me!

    Reply
  • Miniver September 21, 2011, 7:58 am

    The method to get into gringott’s doesn’t work.

    Reply
  • Jayne September 23, 2011, 9:41 pm

    I have downloaded both Chrome first then Firefox, neither let me see the bottom of the page for the list. I have waited so long to get there it is very frustrating as it looks like I will not be able to go any further with Pottermore, Surely they can do something about this as it seems I am not the only one with this problem…… Is it just a UK thing?????

    Reply
    • anonymous September 25, 2011, 10:01 pm

      It is not only a UK thing cause i am in Australia and it happened to me!!!! it is so annoying as i have tried- chrome, Firefox, internet explorer and safari and none will allow me to see the bottom of the page=(

      Reply
    • Érica October 4, 2011, 7:55 am

      I´m from Brazil, and I´ve the same problem! I get the list but the door don´t open!

      Reply
      • phynn April 15, 2012, 5:02 am

        you need to drag the key into the lock then it will open

        Reply
        • elizabeth April 15, 2012, 6:24 pm

          i tried to drag to key into the lock but it just flies back and it doesn’t open.

          Reply
    • Cath April 15, 2012, 8:56 pm

      Mine’s the same way! I’ve tried every browser I can think of and I can’t find the list! So frustrating!

      Reply
    • mary September 2, 2012, 7:02 pm

      nope its also in the U.S..i understand your frustration.

      Reply
  • Kevin September 24, 2011, 11:47 am

    My shopping list was not at the bottom of the screen but closer to the middle where the street leads. It literally took me about 15 minutes of clicking to finally hit the right spot to zoom. Its by some person’s foot

    Reply
    • Kendra April 20, 2012, 5:48 am

      If it helps anyone, you can use the up and down arrows and they zoom automatically

      Kendra

      Reply
  • Priska September 24, 2011, 10:18 pm

    I’m on chapter 5 diagon alley, I click all shops. I click things that I gotta have, then I click buy. BUT NOTHING HAPPENS! Please help me… I’m stuck!

    Reply
    • Trang November 24, 2012, 10:55 pm

      you’re lucky than me.I can get into any shop!!!! Agrr I was angry now

      Reply
  • sp September 25, 2011, 3:01 am

    I’m in front of gringotts but i can’t enter the bank because the key doesn’t work, what should I do? I’m tired of refreshing the page

    Reply
  • Lizzi September 25, 2011, 5:17 am

    I have tried clicking the gringotts doors after I have collected the shopping list but it isnt working! Ive tried logging in and out again but it seems stuck.

    Reply
  • emily September 25, 2011, 8:59 pm

    I found that I need to refresh the window in order for things to become clickable if that helps anyone

    Reply
  • anonymous September 25, 2011, 9:58 pm

    i’ve tried this but it still doesnt work!!!!! Any more ideas??? I tried internet explorer, safari, firefox and chrome and they ALL cut off the bottom of my screen!!!!!!!!!! It is soooo annoying!

    Reply
  • shea September 27, 2011, 1:36 pm

    can someone help me? i cant zoom in but i have firefox and its the only browser that works for me on my laptop :(

    Reply
  • Mari September 27, 2011, 1:57 pm

    YOU ARE THE BEST! THANK YOU FOR THE CLUE!

    Reply
  • Anonymous September 27, 2011, 3:38 pm

    When placing the key into the the lock on the gringotts screen the frame expands but shows nothing within the screen. I am sure something other than a black box is suppose to open. Appreciate they’re still testing, yet its so infuriating!?

    Reply
  • Brianna September 27, 2011, 3:47 pm

    Yeah, none of this works. Definitely did all of these things and can’t even enter Gringotts. :/

    Well, that’s what happens when you Beta Test something I guess.

    Reply
  • emilyjane September 27, 2011, 4:25 pm

    i’ve done everything, shopping getting my wand and im done. i just cant get to the end of chapter five O_o

    Reply
  • Celso September 28, 2011, 6:48 pm

    DAMN YOU GOBLINS, LET ME IN!

    Reply
  • Hannah September 28, 2011, 7:16 pm

    it doesnt work. ive tried everything now. what do i dooo????????

    Reply
  • Lauren September 28, 2011, 8:46 pm

    I have the shopping list, and can make the stained glass sparkle. Everyone keeps talking about a key but I do not see a key. Where is this key and I need to drag it to the door to get to moment two right?

    Reply
    • dan May 16, 2012, 4:38 pm

      how do you get the freakin list!!!!!!!!!!!!!!

      Reply
  • A September 28, 2011, 9:36 pm

    Didn’t work…

    Reply
  • V September 29, 2011, 2:49 am

    I KNOW HOW TO DO IT! Click on the key thats on top of the *Your account is ready to open* And TADA! Just hold it and activate it!

    Reply
    • Baihaqy April 18, 2012, 11:12 pm

      Not only in UK, Australi. I’am in Indonesia and i cant Find the list…. black and black always that. somebody please HELP ME!!!

      Reply
    • Claire April 29, 2012, 9:42 am

      OMG I dropped the key on top of the “Your account is ready to open” instead of the lock and it worked! Hopefully this works for some of you! :) Woop Woop

      Reply
  • Gold snitch September 29, 2011, 8:41 am

    IT WORKED LIKE MAGIC! THANKS

    Reply
  • Callie September 29, 2011, 3:36 pm

    I’ve got the shopping list in my trunk… but I still cannot make it into Gringotts. :C

    Reply
    • yoyoyo September 30, 2011, 4:04 pm

      same. with. me.

      Reply
    • Érica October 4, 2011, 7:48 am

      Me too! I have the list, but the Gringott´s door don´t open!

      Reply
  • Nicole September 29, 2011, 6:56 pm

    Hey everyone. So I was having this problem so I tried this and click around everywhere but nothing was happening. I couldn’t even find the list. So what it turned out to be was the bottom of the screen was cut off but it wasn’t because of the browser it was just because my computer screen was too small!
    So if that is your issue I suggest using a computer with a larger monitor screen and that should help!
    Good luck! :)

    Reply
  • Nicole September 29, 2011, 6:59 pm

    OH! And guys it also helps you get through the Gringotts doors!

    Reply
  • Alani October 1, 2011, 4:41 am

    For anyone who’s stuck at Diagon Alley, I did all the stuff the article above says, but it still didn’t let me get in the second moment. So what I did was go back to ‘start of chapter 5′ and voila! Gringotts was open to me. Hope I helped :)

    Reply
  • Alani October 1, 2011, 4:42 am

    Oops, sorry maybe not. Now they’re saying I can’t access the page :(

    Reply
  • WillowWolf103 (pottermore name) October 2, 2011, 11:51 am

    I can’t drag the key in moment 2 – I’m using my smartphone to do this, with opera mobile. Help, please?

    Reply
  • Miriam October 2, 2011, 1:59 pm

    I’ve got the latest version of Google Chrome but I still can’t see the bottom of the page, nor can I see it on either of the other two browsers I have installed (IE and Maxthon, with which Pottermore just doesn’t work at all)…. HELP ME!

    Reply
  • megan October 3, 2011, 1:49 am

    i’m so annoyed, pottermore won’t let me click on the gringots door and it says the next moment is locked. i’ve done everything it tells you do, got the shopping list, stain glass window etc. but it won’t let me do anything. please tell me how to do it or i won’t be able to go on in pottermore:(

    Reply
  • shuffles October 4, 2011, 11:30 am

    None of the suggestions I’ve found anywhere worked. Pottermore is aware of the issue though they haven’t found the fix yet … at least we’re finding bugs for them, like good beta-testers, right?

    Reply
    • Érica November 7, 2011, 6:03 am

      It’s opened! Go to Diagon Alley and enter in all the site! Came on!

      Reply
  • Amber LaShell October 8, 2011, 12:38 am

    I have the same problem with diagon alley as many of the other commentors. I had to click on the shopping list about 3 or 4 times until it would pick it up and put it into my trunk. So, it is now in my trunk but I CANNOT go onto moment 2. I have sent two emails to pottermore and both times they tell me to keep trying, maybe i’ll be able to get in soon. It’s been a few weeks, and still stuck.

    Reply
  • Érica October 10, 2011, 9:38 am

    Amber LaShell how you can send a message to Pottermore? Maybe, every which have this problem send in a message to them, they could solve this problem!

    Reply
    • Amber LaShell October 13, 2011, 10:29 pm

      I went to the help section and played around with it until I found a link to send them a suggestion… Both times they replied to me by a day or two. Maybe everyone should send something in…

      Reply
      • Erica October 14, 2011, 12:34 pm

        I will try found this, to send them a message with my problem!
        Thanks!

        Reply
      • Érica November 7, 2011, 6:02 am

        It’s opened! Go to Diagon Alley and enter in all the site!

        Reply
  • Celso` October 12, 2011, 8:46 pm

    It’s sp frustrating! I was really looking forward to get into pottermore, and, so far, it has been disappointing! I’ve been stuck here for days… I first had problems with the shopping list (I could find it, but it wouldn`t go to my trunk) and now I think the problem is that it shows I didn’t read the clothing stuff yet (the quill is still there, so I guess that means I haven’t read it) BUT I DID!!!! The pages are great! I can’t wait till I can get picked into a house… but I guess I’ll have to wait till the site opens to everyone, so I can creat a new account and start all over :/

    Reply
  • Mary October 14, 2011, 11:36 pm

    If you’re stuck like I was, and you can’t find the letter or zoom in, then click anywhere on the image and press tab a few times. Keep a close watch on the bottom status bar where (in Firefox, at least) it reveals the url of the hovered link. Press tab until that has “#secret_shopping_list” or something of that sort (it has “list” in it, at least). When you get there, press the enter key. You’ll get the pop up about your letter, and progress will be unlocked. :)

    Reply
    • Jennifer in GA April 30, 2012, 12:11 am

      You are a genius! This worked for me to pick up the shopping list!

      Reply
  • Érica November 7, 2011, 5:58 am

    Eveybody who can´t enter in Gringotts run to the site! You can enter in Gringotts now, without problems!
    Came on!

    Reply
  • NoxFlame34 January 1, 2012, 11:35 am

    It really doesnt help im sorry i cant seem to collect the shopping list i click collect and it wont work????

    Reply
  • Bem April 15, 2012, 1:53 am

    OH GODS i tried EVERYTHING. i dragged my key to the lock of my vault, but it’s just. not. opening! gaaaaaaaah help!

    Reply
    • Nebula October 2, 2012, 3:01 am

      same here even i tried everything! n where is the zoom in option??

      Reply
  • phynn April 15, 2012, 5:01 am

    how do you zoom in on pottermore chapter 5 to find the shopping list i have fire fox so nothing should be cut off i really need some help!!

    Reply
  • Keela April 15, 2012, 6:50 am

    Hello, I have a problem with going shopping — I’ve opened my account, I have 500 galleons in there, I click on ‘go to Diagon,’ then the shopping list appears, it offers ‘go shopping, ‘ and here the trouble starts. It returns me to the list anytime I click on that button, I can’t go anywhere else than my shopping list. Should I just wait some time for this to be fixed by itself?

    Reply
    • Jana April 15, 2012, 10:51 am

      I have exactly the same problem. No idea what to to though.

      Reply
    • Kate April 18, 2012, 1:11 pm

      Same problem here, too. I feel like I’ve tried everything. Any help?

      Reply
    • Kate April 18, 2012, 1:41 pm

      Actually, I was using Firefox and it didn’t work, so I switched to Safari, and now it lets me shop.

      Reply
    • Nebula October 2, 2012, 3:02 am

      how do we open an acc??

      Reply
  • annoyed April 15, 2012, 11:37 am

    My problem isnt my shopping list (i’ve finished) my problem is I CAN’T LEAVE CH.5. I just can’t and it’s bothering me.

    Reply
  • sarah April 15, 2012, 5:23 pm

    argh trying to drag the key into the lock and it doesnt work?! wtf.

    Reply
  • Katlynn April 15, 2012, 7:52 pm

    this works thanks!!!!

    Reply
  • QueenWolfsbane16149 April 15, 2012, 9:24 pm

    I can click the key to the vault, and drag it to the lock, but then the key just pops back up. Is there a secret or trick to getting the lock to open? Help!

    Reply
  • Louise April 16, 2012, 1:36 am

    Hi, I am at Chapter 5 and I am trying to get into my vault. I have been dragging my key to the key hole and that doesn’t work and I have clicked absoloutely everwhere in the room and that hasn’t helped either. Does anyone on here now how I can do this?

    Reply
  • Jessalyn April 16, 2012, 4:47 am

    Im stuck in diagon alley, i have crossed everything off my list except the wand, but olivanders is locked, what do i do?

    Reply
  • Hannah April 17, 2012, 5:41 pm

    I’ve dragged the key to the lock but it’s not opening??!!! Ugh, Pottermore is just frustrating, it isn’t fun or exciting. So disappointed :(

    Reply
  • Cree April 17, 2012, 6:20 pm

    Okay, I have followed what was posted. I have found the list and lighted the window, however, when I go to click Gringott’s door it simply will not open. Other times it will send me backwards to the front of the Alley again! What am I to do?

    Reply
  • kallisti April 17, 2012, 8:01 pm

    Where’s the article on muggle clothing? I can’t find it anywhere.

    Reply
    • chris April 20, 2012, 1:01 pm

      Diagon alley

      Reply
  • Crizzy April 18, 2012, 3:05 am

    I can’t find that list ! It’s freaking me out ! I tried to use Chore, won’t work.. Firefox, won’t work.. the new internet explorer, won’t work.. HELP ! >.< I just can't understand. And I can't collect items!

    Reply
  • Sharon April 18, 2012, 4:51 am

    THANK YOU THANK YOU THANK YOU. I so didn’t have time to putter around for an hour, and it turns out that I’ve missed a lot because I never actually realized that a double-click lets you zoom! I hope I don’t have to rely on looking up solutions on the internet for the rest of Pottermore, because so far, it’s not really worth it.

    Reply
  • janaki April 18, 2012, 10:51 am

    can anyone help me? i am stuck in the first page of chapter5 and i can’t go to the next page. it says the page is locked. what should i do?

    Reply
    • Darya April 19, 2012, 6:36 am

      umm. I guess we should wait.

      Reply
  • Holly April 19, 2012, 3:09 pm

    Hey, I’ve got my shopping list and I’ve entered Gringotts, but when I drag the key into the lock nothing happens? This is so frustrating!

    Reply
    • whinning April 20, 2012, 7:17 am

      me too
      i’ve done it sooo many time
      and im sick of refreshing the page

      Reply
  • Holly April 20, 2012, 1:18 pm

    Brilliant! Thanks a lot!

    Reply
    • Lottie May 5, 2012, 3:10 pm

      Hi Holly,
      Same problem, when dragging key into lock just pops back or stays there. I have been trying for days, could you e-mail or post your solution.
      Many thanks
      Lottie

      Reply
  • Lily68 April 21, 2012, 10:44 am

    it worked!thanks!

    Reply
  • Potter fan April 22, 2012, 8:55 am

    Any suggestions for finding the shopping list while using an iPad? I’ve zoomed in, refreshed, went back to the beginning of chapter five, still no list…..

    Reply
  • bethany April 22, 2012, 9:39 am

    ive got my shopping list and i have tried dragging the key to the lock and when i let go it just drags itself back again HELP!!!

    Reply
  • bella:) April 22, 2012, 2:47 pm

    I can’t find a list period! I’m on Internet explorer but it doesn’t look like its cut off and it just sorta fades to black… any help?

    Reply
  • Jen April 24, 2012, 1:44 pm

    I can’t get into Gringott’s!!! UUUG

    Reply
  • Jen April 24, 2012, 1:55 pm

    Also can’t get shopping list on macbook. I think it fell out of the fireplace but I can’t access it. This is so frustrating.

    Reply
  • alleesha April 24, 2012, 2:54 pm

    hey if anybody is out there i am stuck on diagon alley to. i have unlocked the clothing thing in the read about section but i cannot find the letter with the list. i know i have to zoom in but i dont know how. please email me what to do at alesasuke42@yahoo.com. thankyou.

    Reply
  • AshSpell20163 April 27, 2012, 2:38 am

    I bought everything, I got my wand, but I’m still stuck in Diagon Alley. How do I move on?

    Reply
  • sarah April 30, 2012, 1:55 pm

    that definitely didn’t help me getting into gringotts

    Reply
  • online arabic tv May 3, 2012, 9:30 am

    You have right here: Help, Stuck in Pottermore's Diagon Alley, Chapter 5 Moment 1, thats is what people must to know!!

    Reply
  • patricia May 6, 2012, 12:56 pm

    Thanks so much! i’ve been there for like an hour! :)

    Reply
  • Aaron July 17, 2012, 12:40 pm

    I still don’t what to do. I’ve found the shopping list, but I can’t find the new material on Muggles by JK Rowling. PLEASE HELP!

    Reply
    • Marley August 10, 2012, 10:25 pm

      it is on muggle’s clothing. zoom once, and it’s on the left. I believe it’s the first house within the second view. It should glow blue.

      Reply
  • Aaron July 17, 2012, 12:56 pm

    I got to the Gringots Door and I was able to open it, but where is the key?

    Reply
  • Terrence July 19, 2012, 4:20 am

    i cannot get to chapter 5 at all,i need help

    Reply
  • Marley August 10, 2012, 10:23 pm

    I have the third house in still bubbling (lighting up) but I still can’t click into the bank. I have tried refreshing, signing in again, ect. I’m afraid this might be the end of my love affair with pottermore if I don’t get some help soon! ANYONE?

    Reply
  • Emily August 15, 2012, 12:44 pm

    i cant download a new browser so i tried the zoom in thing and i didnt work, so i tried zooming out still didnt work :L

    Reply
  • lindsey September 8, 2012, 1:01 pm

    Whenever I click on a shop it won’t load. It’s all the shops!

    Reply
  • Nebula October 2, 2012, 3:00 am

    in stuck in diagon alley at the start of chapter 5.. theres no instruction as to what is to be done next..the floor is not visivle in chrome n firefox both.. what should i do??

    Reply
  • Nebula October 2, 2012, 3:10 am

    n i tried zooming in n out everythng its not working

    Reply
  • oskar October 18, 2012, 6:45 pm

    it wont let me zoom!

    Reply
    • Abby Granger November 9, 2012, 9:13 am

      double click to zoom in

      Reply
  • Grace October 28, 2012, 3:20 am

    Okay I have tried to get to the bottom of chapter 5 on every kind of browser that has been made available to me (Chrome, FireFox, Internet Explorer, etc.) and I have not been able to see it. So then I tried getting a new account with a different email address. When I got to chapter 5 it did the same thing as it did with my other account. Am I doing something wrong or is it just that Pottermore is out to get me? Something that I noticed was that it cut of the bottom of the page on all the pages of the chapters leading up to 5 as well. Could that have something to do with the problem? Please help me. I’m having so much trouble and all I want to do is go to Gringotts and get sorted into a house.

    Reply
  • Abby Granger November 9, 2012, 9:11 am

    Still cant get into gringotts this isnt helping if i already clicked the house before i read this and now its not letting me click on it again

    Reply
  • Squint November 10, 2012, 4:25 pm

    I’ve tried repeatedly to get past Chapter 5, Moment 1. The problem is that when I press the up arrow key on my keyboard the screen doesn’t zoom in. As you can tell, I’m typing this right now so my keyboard is working just fine, and zooming in works on any other moment from any chapter except this one. All I can suppose is that it’s some sort of glitch.

    Reply
  • Julie November 12, 2012, 11:51 am

    Okay… I have gotten through the Gringotts Wizarding Bank and everything, but now I am stuck on Chapter 5, Moment 3. Where I need to buy supplies for Hogwarts. I try clicking every store, but they all just load there forever and nothing happens. Please help Me. My Pottermore name is SparksDawn9475

    Reply
  • ratri November 13, 2012, 4:19 am

    hey if anybody is out there i am stuck on diagon alley to. i have unlocked the clothing thing in the read about section but i cannot find the letter with the list. i know i have to zoom in but i dont know how. please email me what to do at ratrioktavia15@yahoo.com . thankyou.

    Reply
  • hanna November 13, 2012, 6:09 pm

    ive gotten to where you can go and shop but when i click the store (and i DID start with the left store) it doesnt do anything….? i click it and the swirly thing appears like its loading and then i move it and it disappears and i need to click it again and it never works. i have the same problem as Julie. Please reply. (and i havent used this website yet so i dont know when you reply so my name is SeekerFirebolt27118 so if i have to check friend me and when someone friends me i will check) sorry if thats confusing. but i really need to know. thanks. PLEASE HELP

    Reply
  • amy November 18, 2012, 2:31 am

    how do u unlock all the thing that should be at the top cos i cant it still is locked

    Reply
  • eshaan November 23, 2012, 10:33 pm

    I hope it workss

    Reply
  • Casey November 27, 2012, 5:45 pm

    Does anyone else have this problem? I’m at Book 1 Ch.5 moment 3. The list keeps popping up and when I click “Go Shopping” or “X”, it just refreshes! Somebody help me please..

    Reply
  • Rag December 9, 2012, 3:56 pm

    I can’t zoom in O.o
    I have Chrome and I pressed both the up arrow and the a button.
    Any suggestions?
    (It’s only in this chapter)

    Reply
    • Rag December 9, 2012, 3:58 pm

      Nevermind, just double-click :P

      Reply
  • john December 9, 2012, 7:43 pm

    Looking for the shopping list and going to gringotts are not the problem but when I reviewed my shopping list then have to go for shopping, when I click the shops, any of them there’s nothing happened. I thought I will be on the page where in I was inside the shop but still. No matter how many times I click the shop nothing happens.

    Reply
  • Rea December 30, 2012, 11:52 pm

    this doesn’t work, please help me :(

    Reply
  • YewAccio15044 February 14, 2013, 3:16 pm

    i found that on the second zoom in you need to pick up your kit list. It’s in the bottom right corner that then makes gringotts door open :)

    Reply
  • IceCat2612 February 17, 2013, 2:47 pm

    I don’t get this. I’m on pottermore on my ipad, at diagonal alley and I get that thing that says you need to get an account in gringotts. I was stuck and I had no idea what to do, so clicked the white building in the picture or whatever, and the backstory of wizarding clothes pops up. I i Read it, and then I click the thing that says to get out of it.now I don’t know what to do. I don’t know what key you guys are talking about I’m stuck! Can someone help me?

    Reply
    • Megan March 7, 2013, 10:07 pm

      Do what I did. After you exit from the wizards clothing thing. Click everywhere all over the page until something pops up. And that should take you to gringotts. Hope this helped. If not leave another comment and I hope I can get back to you.

      Reply
  • Megan March 7, 2013, 9:57 pm

    I can’t get this to work! Plz help! I’ve tried everything you said and it didn’t work. My account won’t let me open the clothing section. How do.I unlock it??????? Someone plz help me.

    Reply
  • Megan March 7, 2013, 10:14 pm

    I’M now stuck at gringotts and it won’t let me DO anything. Pop last help!

    Reply
  • Raizah Krystine April 13, 2013, 7:11 am

    My sister Chestine Camille taught me this…
    When you are in Diagon Alley, zoom in and you will see a piece of parchment lying on the ground far ahead. Click on it and you will see you have found Harry’s Shopping List. Once you have the list, look at the white building in the distance. You will see a goblin dressed in red standing by the door. Click on the door to go inside Gringotts. When you are inside the bank, it will tell you that you can open an account. Drag the key to the lock to open your account; you will have 500 Galleons to spend on your school supplies and other things.
    Good Luck!
    ~Raizah Krystine :))

    Reply
    • Raizah Krystine April 13, 2013, 7:13 am

      Ohhh, to zoom in double click 2 times which is equivalent to 4 clicks :))

      Reply
  • katelynn May 10, 2013, 6:00 pm

    For some reason Chapter 5 is locked and I am using Chrome; please help me?

    Reply
  • Cakes May 20, 2013, 11:49 pm

    I am on my iPad and I can’t drag the key to the lock!!! PLEASE HELP!

    Reply
  • fireboltpatronus June 12, 2013, 2:23 am

    i have open the vault with my key -click on the key once, and then click again (yes a second seprate time) but hold and rag it to the keyhole.
    *from experiance i cant do it on ipad or iphone*
    now im back on Diagon Alley but i can not click and go into any shops. when i run my mouse over the different shops its looks like i can click it it says “enter – shop name” but nothing happens… i have tried ALL of the suggested tips on here. this is so painful!

    Reply
  • Olivia June 12, 2013, 9:51 am

    The trigger worked (for chapter 5) but I still can’t click on the door to Gringotts. Any ideas? Thanks

    Reply
  • anna June 16, 2013, 12:28 pm

    I just cant click any buildings to get into them.

    Reply
  • anna June 16, 2013, 12:30 pm

    There’s a big black bar on the bottom too and refreshing doesn’t help.

    Reply
  • Lola June 16, 2013, 8:06 pm

    I can’t zoom in, that’s the problem…

    Reply
  • mouse June 20, 2013, 12:01 pm

    thanks, worked like a charm

    Reply
  • Molly July 21, 2013, 5:37 pm

    I’ve tried it on Safari, Chrome, and Firefox, and there is still no pamphlet!! this is really frusturating please help!

    Reply
  • Juliette September 2, 2013, 7:42 am

    I do believe that it may have been updated…
    because A) I didn’t work B) You’d most probably be able to see it if it was in the second layer and C) You simply have to click on the next moment to get into gringotts

    Reply
  • Juliette September 2, 2013, 7:43 am

    *It didn’t work not I

    Reply

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